New clients must arrive to the studio 15 minutes before the start of their first class in order to learn the equipment. New clients who are late will not be allowed into class. Please note: the first chair class you take requires a 15-minute early arrival, whether or not you’ve attended other Chaise classes.
All clients must keep a valid credit card on file.
Sneakers are required for all classes.
Clients can sign up for any class up to two weeks in advance.
Valid package or 30-Day Unlimited must be paid for in order to book service.
Classes can be reserved online, by phone or email.
All sales are final. Classes are non-refundable, exchangeable, or transferable.
12-hour cancellation policy for all group classes.
24-hour cancellation policy for all private, duet, and triplet sessions.
If you cancel a class or private session outside the cancellation window, the purchased class will go back onto your account to be used in the future.
Late Cancellation Policies: Intro offer clients, single class, and class package holders will lose one class from their designated package. 30-Day Unlimited holders will be charged a $10 late cancellation fee.
No-Show Policies: Intro Offer clients will be charged a $10 fee in addition to losing one class. Single class and class package holders will lose one class. 30-Day Unlimited holders will be charged a $15 fee.
Cancellations accepted by phone, email, app, or online.
Our class sizes are small and prime hours fill up quickly. We strongly suggest that you put yourself on the wait-list for the class you want to take.
When you are added into a class from the wait-list you will get an email letting you know immediately. If you are not opted in to receive our email you may not be notified. Please be sure to opt yourself in!
You must confirm that you will or will not attend within two hours of receiving the email or your spot will be given to the next person on the list.
You will not be allowed into class if you are more than 5 minutes late.
Please contact the ChaiseFitness staff if you are running late to class. If we have not heard from you by 5 minutes past your class start time your spot may be given to a standby client.
Instructors, classes, and class times are subject to cancellation and change without notification.
Although we always do our best to keep you informed, please check the online schedule for most up-to-date information.
Cell phones and personal belongings must be kept in the locker room.